03-22-2019
10:32
- last edited on
04-26-2019
14:36
by
RicardoFitbit
03-22-2019
10:32
- last edited on
04-26-2019
14:36
by
RicardoFitbit
Hello,
I am using my Inspire HR only a few days, but find that the step count is way off. Only today I put the Inspire to charge and already the count show 1.662 steps. (1.32KM) We do not have a small house, but to walk that many steps will not happen. This was my confirmation of suspecting the same during the past few days. Since I used the Inspire, it gives me consistent way more steps, and distance, than I actually did. Is there any way to fix this?
Thanks.
Moderator edit: Subject for clarity
Answered! Go to the Best Answer.
06-11-2019 11:42 - edited 06-11-2019 11:43
06-11-2019 11:42 - edited 06-11-2019 11:43
My issue is, I walked 3 blocks in the morning, maybe a half mile at the most optimistic all day at work, and it registered 6 miles. :I. And I do not flail my arms around in conversation enough to break into mileage. It even registers steps and hundreds of calories burned when I have taken it off and put it on a counter. Am about to return this and spend a little more for a Gear (unless I google similar issues with it).
06-11-2019 13:39
06-11-2019 13:39
06-11-2019 14:48
06-11-2019 14:48
I’m frustratingly having the same issue of over counting, I did 300 steps in a seated conversation with a marketing agency. I’m really disappointed because I upgraded from my old Fitbit to get additional features but frankly the 30% inaccuracy makes my upgrade seem like a downgrade. It’s accurate when I’m exercising but wildly out when driving, sleeping and talking. Please get a fix sorted - I feel very let-down by a brand I trusted.
06-11-2019 17:26
06-11-2019 17:26
06-11-2019 21:07
06-11-2019 21:07
I am planning to return mine as well as my wife's device. I am surprised the competition (samsung/Gramin) have not got whiff of this problem yet.
06-11-2019 22:02
06-11-2019 22:02
06-12-2019 09:00
06-12-2019 09:00
I had my Inspire HR yesterday and noticed this problem today having clocked up 2k steps from sitting down in presentations for 5 hours (not typing or writing etc)... After spending an hour or so on these forums I got cold feet so poke to a FitBit operator who said it is a known problem and they are working to fix it asap through a software update... I said I'll hold off from sending mine back for the time being, I love the form factor of the Inspire as I wear a regular watch daily.... shame about these problems though.
06-12-2019 09:18
06-12-2019 09:18
@JackyB30 wrote:...so poke to a FitBit operator who said it is a known problem and they are working to fix it asap through a software update.
They have been saying that since early February. Lots of talk, no action whatsoever.
06-16-2019 15:23
06-16-2019 15:23
That a good news about a coming upgrade. Fitbit team reading these messages: can u confirm? I'm about ready to return mine. It's just too inaccurate.
06-16-2019 18:36
06-16-2019 18:36
I have given up and am just wearing it as a watch and heart monitor. If I need an ego boost, I look at the 3.4 miles I have "walked" while mostly watching tv. And apparently I live 3/4 of the day in the Fat Burn Zone.
06-17-2019 06:33
06-17-2019 06:33
06-17-2019 07:08
06-17-2019 07:08
I am finding mine is varying from my BellaBeat in the other direction from those mentioned here. The first few days, my BellaBeat was a few hundred ahead of Inspire HR which I found to be negligible. Yesterday BellaBeat registered 1700 MORE steps than Inspire HR. I am going to do some accuracy tests when I have a chance and actually physically count my steps to compare. The variations are annoying and it gets tiring trying to figure out which is accurate. I don't want to wear two trackers, I'm only wearing my BellaBeat to compare but my plan was to go back to FitBit b/c they have much better apps and tools and the on screen display that BellaBeat cannot compete with. I will report back once I've had a chance to do some formal testing and comparisons.
06-17-2019 07:42
06-17-2019 07:42
06-17-2019 07:44
06-17-2019 07:44
I tested it by standing in the kitchen and just moving my arm a little bit and it literally counts every time I move my arm as a step. I too have noticed that since I’ve got this device my steps are extremely high even doubled. I find this unacceptable because my flex and flex two did not behave this way. And honestly what is the point of going in and subtracting steps. That negates the whole point of the device, how would I even know how many steps to subtract?
06-17-2019 08:50
06-17-2019 08:50
Do you have it in Octopus mode? That seems to be the factory setting 😂
06-17-2019 09:50
06-17-2019 09:50
06-17-2019 15:11
06-17-2019 15:11
While taking your 12 steps, did you by chance flap your arms like a startled wounded bird? Or see a neighbor outside your window and then waved like a maniacal goob in an excessive show of friendliness? The third scenario involves nose picking, but that would only qualify if the issue was far back there and quite annoying.
06-17-2019 16:50
06-17-2019 16:50
06-17-2019 22:19
06-17-2019 22:19
06-18-2019 07:15
06-18-2019 07:15