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Inspire HR battery and setup issues

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‎06-21-2021 22:03 - last edited on ‎06-22-2021 05:19 by Fitbit Moderator

‎06-21-2021 22:03 - last edited on ‎06-22-2021 05:19 by Fitbit Moderator

I just got my brand new Inspire HR and while it charges fine it will not complete set up and keeps telling me it has low battery. 

 

It has been charging and is at 55% but keeps telling me the battery is too low to set up. I have tried restarting it. Completely removing it from paired devices and everything yet it isnt working. 

I dont want to think I've just thrown my money down the drain but it feels like it. Can someone please help me fix this otherwise I will have to return it for something that works better.

 

 

Moderator edit: updated subject for clarity

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‎06-22-2021 05:19

‎06-22-2021 05:19

@ARainbow Welcome to our Fitbit Community. I totally understand how you feel about the battery issues that your Inspire HR has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your Inspire HR for 2-3 hours. Finally, set it up and see if the issues get fixed.

 

Hope this helps.

JuanJo | Community Moderator

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