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Inspire HR cannot sync to phone

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‎10-08-2021 17:23 - last edited on ‎10-09-2021 04:46 by Fitbit Moderator

‎10-08-2021 17:23 - last edited on ‎10-09-2021 04:46 by Fitbit Moderator

My Inspire HR suddenly started recording huge numbers on the app though the device in my wrist was fine.

Then it stopped recording my hourly 250 steps completed and then it refused to sync. 

Android is up-to-date

I have uninstalled and reinstalled the app. I have unpaired Mobile Track, I have switched Bluetooth on and off.  I have restarted the Fitbit.  There are no other Bluetooth devices nearby. 

Now what?

 

 

Moderator edit: updated subject for clarity

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‎10-09-2021 04:46 - last edited on ‎08-23-2024 04:30 by Fitbit Moderator

‎10-09-2021 04:46 - last edited on ‎08-23-2024 04:30 by Fitbit Moderator

@AuntieKatie Welcome to our Fitbit Community. I totally understand how you feel about the syncing issue that your Inspire HR has experienced. By the way, thank you for trying to get it fixed before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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