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Inspire HR exercises shortcut won't start

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My Fitbit Inspire HR isn't letting ne play my exercise shortcut. The screen is fully working but as soon as I want to start a exercise mode it isn't letting me start it, which was fine. Have rebooted the device and its still not working. Where I try to factory reset it isn't letting me do that either. 

Kindly Help

 

 

Moderator Edit: Clarified subject

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@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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