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Inspire HR heats up when charging and unresponsive screen

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‎07-12-2021 00:04 - last edited on ‎07-12-2021 05:09 by Fitbit Moderator

‎07-12-2021 00:04 - last edited on ‎07-12-2021 05:09 by Fitbit Moderator

There are various posts about similar issues but no proper solutions… 

Can anyone help me with this please? 
My fitbit heats up dangerously when I try and charge it, laser still works but screen is blank and unresponsive, and there appears to be water droplets around where the lasers are at the back of the watch.

 

 

Moderator edit: updated subject for clarity

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‎07-12-2021 05:08

‎07-12-2021 05:08

@han1129 Welcome to our Fitbit Community. I totally understand how you feel about your Inspire HR since it heats up when you charge it and the screen is unresponsive.

 

Due to this, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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