Inspire HR is not on the list when trying to set up on computer

[judolphins76]

How do I do the setup?

Moderator edit: subject for clarity

[Odyssey13]

Hi @judolphins76  do you have a compatible computer? 

[judolphins76]

Yes! I've been using Fitbit for years, and am switching from an Alta HR to
an Inspire HR, but I can't find anything on the Fitbit.com website that
helps me.

[Odyssey13]

Click to see the article on how to set up.  Remove the Alta HR from your account and set up the Inspire HR as a new device on an existing account.

[judolphins76]

Thanks. This helped a lot, but when I got to "set up a new device", Inspire
is not shown as an option. It is considered a "tracker", right? Suggestions?

[Odyssey13]

@judolphins76  I've notified a moderator about your post. They should be by to assist you with this.

[judolphins76]

Thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @judolphins76. It's nice to see you around, @Odyssey13.   

@Odyssey13 Thank you for your support!

@judolphins76 I am sorry to hear you don't see Inspire HR as an option when you try to pair it to your Fitbit account. I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Let me know if you need any further assistance. You can confirm the troubleshooting instructions if you're unable to set up your device at Why can't I set up my Fitbit device?

Looking forward to hearing back from you.

[judolphins76]

Thanks for the community's help. Yes, I worked with customer support. It
took a while, but we finally got my Inspire HR installed. Now I'm waiting
on the firmware to load...and I lost my internet connection and had to
re-start. Do I have to do anything to restart the firmware process?

[LiliyaFitbit]

Hi @judolphins76, thank you for your reply.

I am glad to hear you were able to set up the tracker to your Fitbit account after working with our Support team. Thank you for your time and feedback. Regarding your concern about the firmware update, you can confirm the steps to update your device at How do I update my Fitbit device?

Let me know how it goes, I'll be around. 

[judolphins76]

Thanks. I'm actually doing the online chat thing again right now.

[LiliyaFitbit]

Thank you for your response, @judolphins76.

I am glad to hear our Support team is helping you with this. Thank you for posting the update here. I am sure our Support team will do their best to help you so you can continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics. 

I'll be around if you have any questions. 

[judolphins76]

What a disaster. Today Fitbit customer support told me it is impossible to set up the Inspire HR without a smartphone.  Eleven days ago, they said I certainly could do this on a laptop, that they were sending me a new Inspire HR, and that it should work this time.  So I waited.  Eleven days.  For what?  Now it seems I have to switch to Garmin, after six years with Fitbit. Unbelievable.