Inspire HR logo stuck

[Skeiter]

I have been using my Inspire HR fitbit for well over a year and all of a sudden, midday yesterday the logo showed up on the watch face with 001 below it.  It won't track now and I cannot change it.  I turned bluetooth off and on my phone.  Regrettably I thought it may help to detach the device and reattach it but of course my bluetooth is not finding the device at all. 

I did nothing different yesterday, was just checking the time and saw the logo and now here we are. 

Hoping someone can help me. 

Thank you, 

[AlvaroFitbit]

@Skeiter I hope you're doing well!

Sorry to hear about this and thank you for troubleshooting this issue. I suggest you restart your tracker by doing the following these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Hope this helps.

[Skeiter]

Thank you so much for your reply however it does not seem to work. Last night, before you replied, I noted the happy face and vibrating but did not know what it meant. Now that I am trying to do it on purpose, all I can get is the happy face but no vibrating. I tried Bluetooth with my device again but it won't find the fitbit. And there is no green light on the back anymore.

Do they eventually just run out? I am ok if they do, I am not one to expect things to last forever but it is only a couple of years old at most and I am not doing anything extreme with it, just walking and sleeping 🙂

Thank you again for your reply.

[AlvaroFitbit · Accepted solution]

@Skeiter thank you for your reply. Fitbit devices are designed to last but there are many variables that could have affected your device. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[Skeiter]

Thank you for suggesting I reach out to the support team. I did end up calling in and getting my Fitbit working again yesterday morning.  Oddly enough, a few hours later it happened again where the logo came up and I couldn't do anything.   I tried the steps again and it did not work so I ignored it while I went about my evening.  Just before bed I noticed it working again but it had decided it was Jan 1 which made me think it is starting over.   I again detached it from my iphone, made my bluetooth forget the device then started again and now it is working and the right time.  Fingers crossed it stays working, otherwise I will call back in for additional support.  Thank you.