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Inspire HR losing steps

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‎11-25-2019 06:11 - last edited on ‎11-26-2019 06:00 by Fitbit Moderator

‎11-25-2019 06:11 - last edited on ‎11-26-2019 06:00 by Fitbit Moderator

It keeps erasing my steps . just lost 9k steps cause of a sync glitch.. (Not the first time) instead of app updateing to the watch... The watch erases down to what the app says

 

 

Moderator edit: updated subject for clarity

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‎11-26-2019 06:02 - last edited on ‎05-08-2025 04:04 by Fitbit Moderator

‎11-26-2019 06:02 - last edited on ‎05-08-2025 04:04 by Fitbit Moderator

@Silven Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire HR losing steps. Have you logged any activities or do you have a third party app linked to your account that logs activities? If this is the case try removing any logged activities when this happens and sync again. Also restart your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-10-2019 02:32

In response to AlvaroFitbit

‎12-10-2019 02:32

U do realize that when u tell us to reset r tracker.. that that is how we
loose r steps.. then it rights what the app says over what the device
says... And we loose it all.
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