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Inspire HR not counting steps

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‎03-09-2021 13:26

‎03-09-2021 13:26

My Inspire HR suddenly stopped counting steps. I kept walking and walking but it doesn’t register steps, however it still keeps track of time and heart rate correctly. I’ve rebooted my device several times as suggested by other posts but that didn’t help. App is updated, force closed, Bluetooth disconnected and reconnected. It syncs correctly with the app so the issue here is that it’s not recording the steps at all.. what to do?
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‎03-10-2021 03:13

‎03-10-2021 03:13

@Debbieeee It's great to see that you've visited the Fitbit Community!

 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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