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Inspire HR not syncing and constantly vibrating

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‎04-16-2020 14:24 - last edited on ‎04-30-2020 10:52 by Fitbit Moderator

‎04-16-2020 14:24 - last edited on ‎04-30-2020 10:52 by Fitbit Moderator

The app regularly won't sync with the device; tells me No Device Found; vibrates on-and-off (mostly off). I've restarted, re-paired, re-installed.  

 

Any idea?

 

 

Moderator edit: updated subject for clarity

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‎04-30-2020 11:02

‎04-30-2020 11:02

@HelpForInspir Welcome to the Community. Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not syncing and constantly vibrating and thank you for troubleshooting this issue. For the syncing issues you can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Regarding the constant vibration it sounds as if the button is being pushed. Try using compressed air at a distance to clear the button area.

 

Let me know how it goes.

Alvaro | Community Moderator

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