Inspire HR not syncing

[AHamlin]

My Inspire HR is not syncing it keeps saying no internet connection.  This has been happening the last 2 days I have uninstalled reinstalled.  Turned phone off and back on (Android) unpaired and repaired and it still won't sync.  What else can I do to solve this issue or is this a programming issue.  Really love my fitbit and don't want to get another device but will if this can't be fixed.  Thank you.

[AHamlin]

Still unable to sync no matter what I do.  I notice other people are having the same issue.  Can a moderator put in a ticket so this can be fixed?  Does it have anything to do with latest update.  Thank you.

[AlvaroFitbit]

@AHamlin I hope you're doing well!

Let me help you with your Fitbit app shows no internet connection and thank you for troubleshooting this issue. Since the message is show on your app I suggest you check that the Fitbit app has the necessary permissions (settings > apps > Fitbit > permissions) to make sure the app has access to internet connections on your phone. Also please share a screenshot of what you are seeing on your account.

Let me know how it goes.

[AHamlin]

Location is onshows no internet connectionnot listed in location

[AlvaroFitbit]

@AHamlin thank you for sharing the screenshot about your phone's settings.

Go to Settings > Apps > Fitbit and there tap the Data usage option. There you will see if your app has restricted internet access on your phone.

Keep me posted.

[AHamlin]

I tried everything you suggested and still not syncing.  I did last friday chat w/someone on fitbit site and she said there was a bug in the app itself and the developers were working on fixing it.  She said it would take 24-48 hours and it still isn't fixed.  She gave me a case number 36226229.  Is there a way to find out how much longer this will take.  Very frustrating as I use the watch to earn health points from my employer and with it not syncing I'm not earning my health points.  Thank you.

AHamlin

[bcoops]

AHamilin, I've have had the same they last few days! 

But, I think I've figured out how to fix it though. I unpaired my Inspire HR from the fitbit account on the app. I then went into settings on my HR watch and 'cleared data'. Then I went back on the app went to '+ set up new device' and paired with my HR. And voila it has worked, horrah!

Maybe this will work for you? If not, good luck. I hope you get it sorted. 

Becca