Inspire HR not syncing

[Kingzb3]

Trying to re sync my HR repeatedly tells me it's unable to pair bc of wrong pin or passcode.  I've had this almost a year now and it stopped syncing all of a sudden.    I've gone through and re installed the app, cleared memory, Etc...

No where does it ask for a pass code or pin?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Kingzb3  you trying to connect to bluetooth? You don't need a pin to do that. You should just log into the app and let bluetooth find it and then click on the device name. Fitbit pairs with the email address, not with bluetooth, like other devices. Let us know if that works.

[AlvaroFitbit]

@Kingzb3 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR not syncing and thank you for trying to troubleshoot this issue. As @Odyssey13 mentioned you don't need to pair it via the bluetooth settings area on your phone. The link in handled by the Fitbit app. To troubleshoot the issue I suggest the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Kingzb3]

It worked!
Took a few times to get it to sync but was definitely the solution to my
problem. Thnx my friend.

K.King

[Kingzb3]

Thnx 

It was an easy fix after all. 

Much appreciated.

[Odyssey13]

Great news @Kingzb3 .  @AlvaroFitbit is proof that Fitbit support is awesome!

[AlvaroFitbit]

@Kingzb3 thank you for the update.

Really happy to hear that you were able to fix the issue with my previous suggestions and thank you so much for not giving up and retrying the steps. Sometimes tech can be a little stubborn.

@Odyssey13 I don't deserve the praise but thank you for your kind words.

Happy stepping and stay safe!