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Inspire HR not syncing

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‎12-07-2019 14:12 - last edited on ‎12-08-2019 07:43 by Fitbit Moderator

‎12-07-2019 14:12 - last edited on ‎12-08-2019 07:43 by Fitbit Moderator

My Fitbit HR inspire won't sync either. Looks like a few people are having trouble as well. Last synced Friday night. Not impressed 

 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎12-08-2019 07:45

‎12-08-2019 07:45

@Glenda58 A warm welcome to our Community!

 

Let me help you with your Inspire HR not syncing. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-11-2019 16:36

In response to AlvaroFitbit

‎12-11-2019 16:36

I had already tried what was suggested. I even uninstalled the app & tried to reinstall it. What a joke that was. Wouldn't let me use my email. Waste of time. 

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‎12-12-2019 17:29

‎12-12-2019 17:29

My Inspire is also not syncing.  Every day or so it will sync, but not regularly as it used to.  This has been going on for 3-4 days now.  Frustrating!

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‎12-12-2019 17:32

In response to Betsy666

‎12-12-2019 17:32

I've given up on it. I only brought it in May.
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‎12-12-2019 17:35

In response to Glenda58

‎12-12-2019 17:35

I never has this difficulty with my previous (simpler) Fitbit.  

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‎12-16-2019 07:03

In response to Glenda58

‎12-16-2019 07:03

i had this problem with inspire hr and got a new one (replacement) by fitbit.

After ~3 months same problem with new device!!!!

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‎12-16-2019 07:06

In response to SunsetRunner

‎12-16-2019 07:06

It only works when tracker is for at least 2 minutes in charging state and smartphone is 5 cm away from tracker!

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