Inspire HR not syncing

[Glenda58]

My Fitbit HR inspire won't sync either. Looks like a few people are having trouble as well. Last synced Friday night. Not impressed 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Glenda58 A warm welcome to our Community!

Let me help you with your Inspire HR not syncing. Which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions here.

Let me know how it goes.

[Glenda58]

I had already tried what was suggested. I even uninstalled the app & tried to reinstall it. What a joke that was. Wouldn't let me use my email. Waste of time. 

[Betsy666]

My Inspire is also not syncing.  Every day or so it will sync, but not regularly as it used to.  This has been going on for 3-4 days now.  Frustrating!

[Glenda58]

I've given up on it. I only brought it in May.

[Betsy666]

I never has this difficulty with my previous (simpler) Fitbit.  

[SunsetRunner]

i had this problem with inspire hr and got a new one (replacement) by fitbit.

After ~3 months same problem with new device!!!!

[SunsetRunner]

It only works when tracker is for at least 2 minutes in charging state and smartphone is 5 cm away from tracker!