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Inspire HR not syncing

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‎02-11-2020 02:10

‎02-11-2020 02:10

My Fitbit app is not syncing any data, every time I try it says sync failed. I tried changing the clock face, again similar sort of message saying can’t connect to the device. I have tried switching my phone off, turning off my phones Bluetooth and reconnecting. Nothing seems to be working. FYI - App is up-to date.

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‎02-12-2020 09:36

‎02-12-2020 09:36

@Munazah It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Inspire HR not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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