09-09-2020
04:04
- last edited on
09-09-2020
08:18
by
AlvaroFitbit
09-09-2020
04:04
- last edited on
09-09-2020
08:18
by
AlvaroFitbit
Trying to re sync my HR repeatedly tells me it's unable to pair bc of wrong pin or passcode. I've had this almost a year now and it stopped syncing all of a sudden. I've gone through and re installed the app, cleared memory, Etc...
No where does it ask for a pass code or pin?
Moderator Edit: Clarified subject
09-09-2020
07:58
- last edited on
09-09-2020
08:19
by
AlvaroFitbit
09-09-2020
07:58
- last edited on
09-09-2020
08:19
by
AlvaroFitbit
Hi @Kingzb3 you trying to connect to bluetooth? You don't need a pin to do that. You should just log into the app and let bluetooth find it and then click on the device name. Fitbit pairs with the email address, not with bluetooth, like other devices. Let us know if that works.
09-09-2020 08:21
09-09-2020 08:21
@Kingzb3 It's great to see that you've visited the Fitbit Community!
Let me help you with your Inspire HR not syncing and thank you for trying to troubleshoot this issue. As @Odyssey13 mentioned you don't need to pair it via the bluetooth settings area on your phone. The link in handled by the Fitbit app. To troubleshoot the issue I suggest the following:
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
09-09-2020 11:28
09-09-2020 11:28
09-09-2020 11:29
09-09-2020 11:29
Thnx
It was an easy fix after all.
Much appreciated.
09-09-2020 11:30
09-09-2020 11:30
Great news @Kingzb3 . @AlvaroFitbit is proof that Fitbit support is awesome!
09-10-2020 10:41
09-10-2020 10:41
@Kingzb3 thank you for the update.
Really happy to hear that you were able to fix the issue with my previous suggestions and thank you so much for not giving up and retrying the steps. Sometimes tech can be a little stubborn.
@Odyssey13 I don't deserve the praise but thank you for your kind words.
Happy stepping and stay safe!
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!