Inspire HR over counting steps

[garyp100]

the inspire HR fitbit over counts my steps substantially.

I want my money back

whats the point of something thats not accurate

I have had other fitbits (im good at losing them) that have not had this problem

Moderator edit: updated subject for clarity

[AlvaroFitbit · Accepted solution]

@garyp100 A warm welcome to our Community!

Let me help you with your Inspire HR step count. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

If you wish to still get a refund then it will depend where did you get your device. If it was through a retailer then please reach out to them for instructions. If you purchased it via the Fitbit store then you will find the instructions here.