help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR randomly losing steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2019 18:25 - last edited on ‎08-18-2019 09:30 by Fitbit Moderator

‎08-16-2019 18:25 - last edited on ‎08-18-2019 09:30 by Fitbit Moderator

OK, now my other daughter says her steps just randomly reset to zero while she was wearing her Inspire HR. She had 5000+ and suddenly has only 600. I checked, and it's tight enough on her wrist that it doesn't slide around. Any way to prevent this?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-18-2019 09:35 - last edited on ‎01-29-2025 07:47 by Fitbit Moderator

‎08-18-2019 09:35 - last edited on ‎01-29-2025 07:47 by Fitbit Moderator

@JoeFuture, welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with the missing steps on your daughters Inspire HR. How often does she syncs her tracker? Did she logged any activities on her account? Does she has a third party app linked to her account? These situations may affect the step count (first one may assigned her steps to a different date and the second and third will overwrite the data). Still you can ask her to restart her device and sync it periodically.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-20-2019 20:06

In response to AlvaroFitbit

‎08-20-2019 20:06

It seemed to catch up to the missing steps when we sync'ed it to her phone again. There are no 3rd party apps linked. This was her first day with a brand new Inspire HR. Hopefully if it happens again, syncing will fix it again.

Best Answer
0 Votes

‎08-21-2019 01:45

In response to JoeFuture

‎08-21-2019 01:45

I'm having the same problem. Mine caught up the next day but then did it again. It's frustrating when seeing all the steps you've taken makes you more motivated. Mine worked great the first 2 days

Best Answer
0 Votes