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Inspire HR screen not working

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‎05-29-2020 17:51 - last edited on ‎06-03-2020 11:16 by Fitbit Moderator

‎05-29-2020 17:51 - last edited on ‎06-03-2020 11:16 by Fitbit Moderator

I bought a Fitbit inspire HR in November of last year. I went swimming twice and on the second time my Fitbit screen no longer works. The button on the side still works, it still responds with vibrations when clicking button on side but the screen doesn’t turn on at all. I’ve reset it, tried to change clock screen and other troubleshooting with no luck... what I’d really like is if I could just send it back for a new one...I don’t want my money back or anything just want a working Fitbit seeing as it’s suppose to be swim proof

 

 

Moderator edit: updated subject for clarity

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‎06-03-2020 11:20

‎06-03-2020 11:20

@Marissaf Thanks for stopping by!

 

Let me help you with your Inspire HR screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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