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Inspire HR screen not working

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‎03-23-2021 13:21

‎03-23-2021 13:21

I got my mom an Inspire HR a while back, and she just recently informed me that it isn't working so she hasn't been using it for months.  She is not tech savvy so I took it home with me and have been trying to troubleshoot it.  She also didn't tell me much about what happened besides that it won't work.  I tried to restart it multiple times and nothing happened.  The only way I know it is still working is that the green light on the inside is still flashing.  One time the screen flashed black and white pixels, but that has been it.  I have tried everything that I know to do, any help would be great!  

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‎03-24-2021 12:00 - last edited on ‎12-10-2024 06:42 by Fitbit Moderator

‎03-24-2021 12:00 - last edited on ‎12-10-2024 06:42 by Fitbit Moderator

@ChelseaS98 I hope you're doing well!

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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