Inspire HR screen won’t scroll

[MaggieTuohy]

I have had my Inspire HR for a 4 months now but it has in the last day just stuck on the clock screen. I can’t scroll. It charges ok. I’ve tried resetting several times but this makes no difference, any advice as to how I can resolve this problem. Thanks.

Moderator edit: updated subject for clarity

[RisingA]

Thanks. It just starting working again But will keep the tip in case it happens again

Sent from Yahoo Mail on Android

[nscroggs]

How did you get it to work?

[RisingA]

It just started on it's own.

Sent from Yahoo Mail on Android

[SueHan]

I am having the same issue with my Inspire HR which is just a few months old. Started two days ago. I have tried resetting it repeatedly but it won't reset. Please help us all resolve the issue, Fitbit.

[nscroggs]

I finally had to contact customer service and they replaced it.
Nscroggs

[smellyoldgranny]

My Inspire HR is only 8 months old and I have had the same problem, screen won’t scroll, even after trying the suggested fixes. Previously over the last few days the screen is also lighting up randomly, which drains the battery within a couple of hours. I have switched off the option for the screen to light when you turn your wrist but that didn’t help.

Any help would be appreciated.

[nscroggs]

I finally had to request a replacement because I couldnt get it to ever scroll.

[smellyoldgranny]

Yes, I’m not sure what else I can do now - very frustrating!

[StefanieN]

What did you end up having to do yo fix it? Mine is doing it too. Thanks! 

[StefanieN]

Can you please get a moderator to help me too with this same problem? Thank you! 

[taddesso]

Threw it away. Couldn’t sort it

Sent from my iPhone

[smellyoldgranny]

Hi there!
I was on the point of returning mine after reseting it multiple times, when it just started working again of it’s own accord. No idea why.
It had another blip a few weeks later of the screen lighting up all the time, not just when I turned my wrist, which drained the battery within hours. Again, just when I was on the point of returning it, it resolved itself randomly after multiple resets. It has been fine ever since, thank goodness, but I know it’s just so frustrating and really hard to get any help. Good luck with getting it resolved.

Sent from my iPhone

[StefanieN]

Thank you! Husband ordered me a new Inspire 2. Should be getting it today.
Mine won't fix itself.

[smellyoldgranny]

Aaah, I really hope you have better luck with your new one! 😊

Sent from my iPhone

[MaSue123]

Awesome, it worked.  You are a star and I will always remember this.  Kind regards.