Inspire HR screen won’t scroll

[MaggieTuohy]

I have had my Inspire HR for a 4 months now but it has in the last day just stuck on the clock screen. I can’t scroll. It charges ok. I’ve tried resetting several times but this makes no difference, any advice as to how I can resolve this problem. Thanks.

Moderator edit: updated subject for clarity

[NellyG]

Hi @MaggieTuohy I have flagged a moderator to come and help you

[RisingA]

I'm having same proble.. Just stuck on date. Not sure how to fix it.

[JuanJoFitbit]

@MaggieTuohy welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Inspire HR since the screen got stuck and won't scroll. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try one more workaround that has been helpful. Please let the battery to drain completely. After this, charge your Inspire HR for 2-3 hours and see if the issue gets fixed.

@RisingA thank you for joining us in this thread and our Fitbit Community! Since the screen of your Inspire HR is also stuck and won't scroll, please restart it as described in this help article and see if the issue gets fixed.

Thank you for your help @NellyG.

I'll be around if any question arises! 😀

[SueH2]

Mine wouldn't scroll either.  Couldn't get it to reset.  Tried changing my clock face, which did work, and now the screen scrolls again.

[JuanJoFitbit]

@SueH2 I'm sorry for the late response. However, since the issue persists after trying the recommended troubleshooting steps, I'll forward your case to our Customer Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

Let me know if you have any questions! 😀

[JMichaelson]

How do I change the clock face?  My fitbit won't scroll.  

[SueH2]

To load a new clock face, go to your account in the app (icon top left on Android).  Go to Devices and touch Inspire HR.  Will take you to another screen with clock faces.  Touch Clock Faces, then All Clocks.  Choose the one you want, choose Select on the next screen for the clock face.  Leave your Inspire HR near your phone.  It may take a few minutes, but you should see a line on your fitbit screen when it starts to load to your fitbit. It should buzz and then give you a check mark when it's finished.  This usually does the trick when my Inspire HR starts acting up. Hope this helps.

[Fudgegf]

I did the same.  After changing the clock face I am now able to scroll again.  

[Chiaaa]

Hi. Have tried several times to restart my fitbit inspire HR and also tried to full charge after drain the battery, yet screen still won't scroll. Kindly need your help. Thank you.

[MomofJch]

Thanks for the suggestion. I changed my clock face and it does scroll now. If I have a problem again I will try it again.

[beechristine144]

Same problem. Tried resetting and connecting to app. Syncing & charging works fine, clock is working fine, but when trying to scroll to access menu, screen goes black. Help, anyone?

[taddesso]

Hi I tried everything to get my device to scroll and now given up. I have purchased a new inspire and hope I do not get any probs with this one 😢

[NGinder]

I have the same problem. Its only 3 weeks old. It also has trouble syncing to the app.

[SueH2]

When I've had issues with my screen not scrolling I usually am able to reset it by changing the clock face. To load a new clock face, go to your account in the app (icon top left on Android).  Go to Devices and touch Inspire HR.  Will take you to another screen with clock faces.  Touch Clock Faces, then All Clocks.  Choose the one you want, choose Select on the next screen for the clock face.  Leave your Inspire HR near your phone.  It may take a few minutes, but you should see a line on your fitbit screen when it starts to load to your fitbit. It should buzz and then give you a check mark when it's finished.  This usually does the trick when my Inspire HR starts acting up. Hope this helps.

[taddesso]

Thank you. I did try this but still would not work . I have since bought another one but have kept the old one just in case. Thanks for your reply 😌

Sent from my iPhone

[RisingA]

I just followed the instructions. It started syncing again. Might take more than once doing it.

Sent from Yahoo Mail on Android

[NGinder]

Thank you... that worked !

Sent from my iPhone

[Cindy9999]

Changing the clock face worked for me.

I tried several times resetting via the traditional method.

[nscroggs]

My screen is frozen with a straight line across it. It will not turn off. I've tried all the work arounds given. What now?

NScroggs