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Inspire HR scroll and heart rate sensor problem

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‎02-15-2020 11:24 - last edited on ‎02-16-2020 10:03 by Fitbit Moderator

‎02-15-2020 11:24 - last edited on ‎02-16-2020 10:03 by Fitbit Moderator

I am having problems with my Fitbit Inspire.  I am not able to scroll through the menu, stuck on the clock screen. And the heart rate sensor stopped working. I tried everything (restart at least 4 times, changing the clock face, i let the battery run down, than charged around 4 hours) but nothing worked. I don't know what else to do. 

 

 

Moderator edit: updated subject for clarity

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‎02-16-2020 10:30 - last edited on ‎01-22-2025 06:55 by Fitbit Moderator

‎02-16-2020 10:30 - last edited on ‎01-22-2025 06:55 by Fitbit Moderator

@SOrsolya A warm welcome to our Community! 

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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