Inspire HR steps and sleep missing on the Fitbit app

[H.Dawiins]

I seem to have lost the step & sleep functions on the app. Any idea how to get them back?

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @H.Dawiins.

Thanks for the details shared in your post. I recommend confirming if your device is paired to your Fitbit account by doing the following:

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

You can also check the steps to add tiles on your Fitbit app dashboard at How do I add, remove, or rearrange tiles on my Fitbit app dashboard?

Make sure that your Fitbit app and Fitbit device are up to date. For instructions on how to update the app and Fitbit device, see How do I update the Fitbit app? and How do I update my Fitbit device?

Hope this helps. 

[Pemjay]

Hi this has not helped. Nor has attempting to re-add the tile from the discover tab. Nor has rebooting Fitbit. Nor has clearing and resetting Bluetooth connection. Phone & app Fully updated. Problem started when ran out of battery so left at hone and I was away for weekend. Unable to sync. Once recharged and got sync sorted everything fine but sleep tile disappeared. Very frustrating.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pemjay.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I am sorry to hear about the frustration this situation has caused. I appreciate your troubleshooting efforts and recommend confirming if your tracker is paired to your Fitbit account:

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps. 

[Pemjay]

Hi thank you for your response - definitely had been through the pairing
check previously. However when checking again it seems to have needed doing
and problem now resolved. Thank you!

[LiliyaFitbit]

Thank you for your reply, @Pemjay.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!