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Inspire HR steps reset to zero midday

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‎01-06-2020 17:41 - last edited on ‎01-07-2020 07:49 by Fitbit Moderator

‎01-06-2020 17:41 - last edited on ‎01-07-2020 07:49 by Fitbit Moderator

I noticed about 5 this afternoon that I only had 877 steps when I know that I had over 3200 (still using my zip).  Is this a bug or do I have a bad device?

 

 

Moderator edit: updated subject for clarity

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‎01-07-2020 08:33

‎01-07-2020 08:33

@aliciaef Welcome! It's nice to have you on board!


Let me help you with your Inspire HR resetting its steps. Has this happened before? Does the Zip shows a different amount or did you started using it after the Inspire HR showed the reset steps? How often do you sync your trackers?Is it showing the correct time? Did you log any activities on your account? I suggest you restart your device and monitor its behavior and make sure it is syncing periodically.

 

Let me know how it goes.

Alvaro | Community Moderator

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