Inspire HR stopped syncing with app

[Becky1955]

Inspire HR stopped syncing with app. Bluetooth is not pairing with device after update yesterday@ 9:37am.  Tried all troubleshooting Technics suggested in help pages. Still no pairing. The update definitely messed up

Moderator edit: Subject for clarity

[LordWindesmear]

Old thread but I came upon on it when my iconic and inspire hr each had problems. I hate these things, but need it for insurance purposes. Just figured out the syncing issue with my HR. It wouldn't work.to fix; In the app on your phone: go to account... Account settings... Authorized devices. REVOKE ALL. 

I i had to re-sign into the app on my phone and it synced on its own immediately. Hope this helps.

[vriff]

Your listed instruction are rather confusing.  For example,  in Step 1 you say to turn off the phone.  Then in Step 2 your instruct to go to the account.  Would you take a look at these steps and clarify, please?  Thanks.

[LAB325]

I am having the same problem.  Directions to resolve are so confusing.  MUST TRACK FOR INSURANCE. Very frustrating

[thefrugalwriter]

I may have to consider this. My fitbit unhooks often and now I have no device recognized on my phone app and it doesn't "see" the FitBit. It's basically a pedometer and watch for me now. Ugh.... It's only two years old. I'm not buying another one.

[lizzardzx]

I have been having syncing issues with my Inspire HR the last 2 days. Coincidentally, the same 2 days I forgot to remove it before I showered.

Thank you! Right after the happy face appeared on my Inspire HR, it synced with my phone.

[SunsetRunner]

Having the same problem after using it for 2 years! Have tried everything, when I re-setup device it gives me code and goes no further. Reset phone, app, Bluetooth, not sure what else to do

[SunsetRunner]

Fitbit have resolved and were very helpful. They got back to me straight away, I had tried resetting everything on my phone. What I actually needed to do was go to settings on my watch and reset it. I then added device from scratch in app and it worked.

[Jacquie56]

Worked for me today. Seems to lose most of data. Now got all data needed

[pdpick]

Thank you. This really worked after trying multiple ways before this.

[SunsetRunner]

I am having trouble again with inspire hr.  I have got to the point of deleting device from app, every time I try to resetup device, it detects but unable to pair with code. It is not under Bluetooth on my phone. I have tried reinstalling app, rebooting watch, restarting phone. Stopping app and logging out of app. Please help!!

[LizaZ2112]

I'm having the exact same problem.

[SunsetRunner]

I did everything I possibly could except factory reset. Support advised me to do this and it worked, when I re-added device after a few mins it detected it. 

[harrit]

When you did the factory reset did you lose all of your data though?  Mine hasn't synced for 7 days, and here I am awake at 12:32 am trying every single thing that has been suggested because I really need my sleep data from this last week!

[SunsetRunner]

No, that is why I had avoided it. The app still had my data, I think it's
just what is on the phone that you will lose. Although I have had problems
since but it is working again now. This time reinstalling the app worked!

[harrit]

Thanks.  After 7 days of me trying everything in the advice section to try to sync it, mine magically synced itself while I was finally asleep last night, so at least I have my data - not sure how accurate it is, because I can't remember what times I went to bed and woke each night.  I wonder when it will next sync. 

Nothing more annoying than seeing that "You should wear your fitbit to bed" message repeatedly when I am desperately trying to sync it to get my sleep data. 

[SunsetRunner]

I agree, I am going to see how it goes, however, it is too time consuming
to go through everything constantly to get it to sync. It is working now I
have given it one last try.