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Inspire HR stopped working and cant' set it up again

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‎08-31-2020 10:18 - edited ‎10-20-2020 02:00

‎08-31-2020 10:18 - edited ‎10-20-2020 02:00

Hello everyone, I bought my FitBit Inspire HR in July. It was working fine until August. One day I put it on the charger and it never came back on. So a few days later I held the start button for 5 seconds and then the heart sensor started back up. But the screen was still black. I’ve tried restarting, resetting and disconnecting from my phone. Nothing helps. Until yesterday I tried pressing the start button but now only the “Smiley face” comes up. So I’ve tried to reset it through the FitBit app as if it’s the first time. But whenever I try to enter the 4 digit pin it get stuck on a little white line. On the app it shows that it is 100% charge and it does connect to bluetooth. Thank you

 

 

 

Edit: It’s been two months and I’ve tried setting up the device again. The bluetooth connects, but that is about it. It only shows the “smiley face”then just a blank screen. 

 

 

Moderator Edit: Clarified subject

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‎09-02-2020 10:28

‎09-02-2020 10:28

@zoebullock22 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Inspire HR not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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