Inspire HR touch screen unresponsive

[Daisy_Tay]

Touchscreen on HR completely unresponsive have tried thorough charge and restart, to no success. 
is there a solution? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Daisy_Tay.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a nice day!

[Daisy_Tay]

thanks!

[LiliyaFitbit]

Thank you for your reply, @Daisy_Tay.

I appreciate your feedback and hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!

[SunsetRunner]

I am having the same issue with my Inspire HR. I have also tried the suggested restart without success. What else can I try? Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts to resolve this by doing a restart. Since the issue persists, I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Daisy_Tay]

I contacted their support team who were really helpful and have shipped me a new device pebble, for free! 
I contacted them using the live chat facility, hope you get it sorted 🙂 

[SunsetRunner]

Thank you your reply! I'm glad you had such a good outcome!

[LiliyaFitbit]

Thank you for your replies, @Daisy_Tay @SunsetRunner.

@Daisy_Tay Thank you for sharing your feedback and helpful tips. I appreciate your time and efforts to help other users. 

@SunsetRunner I appreciate your input and look forward to getting you back on track.

Have a nice day!