Inspire HR will not sync

[DrSandi]

The inspire will not sink.  It is connected via Bluetooth but will not sync.  I have done all of the troubleshooting, have refreshed and restarted the fitbit snd the apps and the devices and have tried on multiple devices.  It’s absolutely useless.  Anyone out there reading this DO NOT buy and inspire.  I’m so disappointed in the product and the company.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@DrSandi Thanks for being part of our Community! 

Let me help you with your Inspire HR not syncing with your account and thank you for troubleshooting this issue. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[ESOB]

I have the same issue. I've done the trouble shooting and nothing for two weeks.

[renogal19]

My Inspire quit syncing two days ago - except for yesterday's sleep. No steps. I have it connected to my Mac desktop.

[AlvaroFitbit]

@ESOB @renogal19 Welcome to the Community. 

Let me help you with your Inspire HR not syncing and thank you for already trying the suggestions in my previous post. Since the issue persists I have created a ticket with our Support team so they can further assist you via email.

Let me know how it goes.

[ESOB]

I was finally able to sync my Fitbit Inspire after following all of the guidelines on the troubleshoot (Reboot watch and phone, delete and reinstall Fitbit, turn Bluetooth on and off, forget Fitbit, etc). What finally worked was deleting all other synced items on my Moto G7 Power and ONLY sync my Inspire.