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Inspire HR won’t sync after exercise

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‎01-20-2020 22:59 - last edited on ‎01-21-2020 11:09 by Fitbit Moderator

‎01-20-2020 22:59 - last edited on ‎01-21-2020 11:09 by Fitbit Moderator

Hi, after any type of exercise my inspire hr either takes hours to sync or won’t sync at all. I’ve tried, reset of iPhone, reset of inspire hr, turned on gps in settings, turned on sync all day... it’s happening every time I exercise, the inspire hr gets stuck on the finish icon and freezes

 

 

Moderator edit updated subject for clarity

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‎01-21-2020 11:22 - last edited on ‎01-21-2025 07:48 by Fitbit Moderator

‎01-21-2020 11:22 - last edited on ‎01-21-2025 07:48 by Fitbit Moderator

@Tcarter1 Welcome! It's good that the community is growing! 

Let me help you with your tracker not syncing after detecting an activity and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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