Inspire HR won't turn on

[LDHowlett]

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

Moderator edit: subject for clarity

[Rachwer]

I’ve had mine for I think 3 months now. Before it I had the charge hr 2. I chose the inspire because I liked the look of the smaller width. But I do wish now that I had gone with the charge hr 3. Maybe I just haven’t gotten use to the differences but I think overall the charge is just better. I know it’s more expensive but as I stated earlier I chose the inspire over hr because of the look.
I would probably have gone back to my charge 2 if the screen hadn’t died after a year or more (which I understand) that’s how much I prefer the charge over the inspire it just seemed more user friendly.
And now I can’t justify buying the hr 3 after I already spent the money for the inspire. So I will tough it out for at least a year(unless mine dies after a few more months which also seems to be an issue.
Good luck to you with your choice.

[dcx]

I'm having this exact problem with the Inspire HR I bought for my mum as well. When plugged in, it vibrates every 20 seconds or so. And if you force a restart while plugged in, the smiley face appears for 10 seconds and disappears. A little disappointing, I have an Alta HR myself and love it which is why I bought one of the next gen for each of my parents.

Unfortunately I'm not based in the US (I'm in Malaysia) - do I contact the local retailer to organise a return from here? Or do I deal directly with Fitbit?

[Rachwer]

I would try Fitbit first. You then may have to contact the local dealer. But the ultimate issue lies with Fitbit!
Good Luck!

[Mansun]

It’s really frustrating ,reading these message about poor performance of inspire hr,my new piece would not set up ,n now after supposed replacement consignment sent through FedEx,my KYC is not updating because of a bug with FedEx site ,n not sure now if inspire hr I receive will not trouble me again after use . Very saddened by the Fitbit purchase ,wish I had opted for smthg better .

Sent from my iPhone

[Lynn3M]

Mine just did what all of your Fitbit did.... blackout and won’t come back to life even after recharge. I am in malaysia and I fear I will never get any compensation/rectification etc from fitbit. I bought mine just 2 months ago. Very very disappointed...

[Mansun]

Yes ,we advise u to go for another model atleast .

Sent from my iPhone

[Erin222]

I just bought mine and charged it and it won't even turn on.  It syncs with my phone but my phone shows that it has no clocks and no apps and says I can't download any of them... this is ridiculous.  Restarting it made no difference. 

[L96950]

Hello, 

I recently purchased an Inspire HR, and then a few weeks ago it just stopped working.  All I see is a black screen now.   I tried resetting by pressing holding the button on my tracker for five seconds, I see a smiley face, and then it goes black again.

 Thanks for any help.

[DDSgma]

Tried this twice with no luck

[tchap13306]

This worked and seemed to address my issues at least.  Thank you.

[LizzyFitbit]

Hi @pott0, @SherylDee, @dcx, @Lynn3M, @Erin222, @L96950, @DDSgma and @tchap13306, welcome on board. It's nice to see new faces around. @an0nymoose, @Rachwer and @Mansun, it's always great to see you again. I'm sorry for my delayed response, I'll continue helping you with your Inspire HR devices.

@pott0, thanks for letting me know about your son's Inspire HR. I understand how you're feeling, and appreciate your efforts while troubleshooting his device. Since your post didn't mention, please confirm if you tried the steps from this help article. This way, I can share your information to our Support Team.

@an0nymoose, thanks for replying back with the requested information, as well for sharing that it's now syncing. I've verified that your LG G6 phone is a supported device, and I appreciate you for trying the steps posted above. I understand your position, and feel free to let me know if this happens again, so I can share your information to our team.

@SherylDee and @Rachwer, thanks for taking the time to share your feedback about the Inspire HR. I totally understand where are you coming from, and I'm sorry that you've had this experience. Our team often reviews the Community to work on our devices based on your comments, and be sure that this will not be taken for granted.

@dcx, @Erin222, @L96950 and @DDSgma, thanks for joining the conversation and sharing your experience with your Inspire HR. You did a good job with the troubleshooting steps, and I appreciate your efforts. Since the issue persists, I've contacted our Support Team so they can create a case on your behalf. You'll soon receive an email with more details.

@Mansun, thanks for getting back. I've been informed that your case was handled by our team, and they were providing you with more details about your case. May I know if you received their email? If not, let me know so I can request them to send that information to you.

@Lynn3M, thanks for letting me know about your Inspire HR. I understand how you're feeling, and I'm sorry that you've had this experience. I was checking your case with our Support Team and I was informed that you already have a case with them. They'll continue working with you via email, so keep an eye on your inbox.

@tchap13306, I'm glad that the steps posted in this thread worked on your device, and thanks for your efforts while trying them. You're welcome, and feel free to let me know if you have another question.

Keep me posted!

[Mansun]

Gm,yes thank you ,I have recd my replacement n will try to set it up ,it says battery of pebble shld be fully charged,how do I know that before set up? Bec it show no indicator for same ,n how important is internet connectivity ? Should it be optimum speed to set up ,does interrupted n slow network hamper the set up ? Thanks .

Sent from my iPhone

[etyleung]

i called them too and they tried to troubleshoot but when it didn't work they sent me a replacement form to send me a new one right away...

---

@DavidLNZ wrote:

Maybe a phone call is what I need to try.  I've been trying to speak with them over e-mail and it's been one of the more frustrating customer support experiences of my life.  They have offered a replacement after I mail mine in, but I'm trying to determine what steps they have taken to ensure I won't be going through all of this again in another 2 weeks.

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[LizzyFitbit]

Hi @Mansun. Nice to see you here. @etyleung. It's great to see you in the Community! I'm sorry for my delayed reply, and I'll continue helping you.

@Mansun, I'm glad that you received a replacement device. To setup your Charge 3, please charge it for around 2 hours and leave it plugged in during the process. This way the battery will not drain when updating your device. Also, make sure to have strong internet connection to avoid any interruption during the process.

@etyleung, thanks for stopping by and letting me know that you received a replacement for your Charge 3. That's fantastic news, and I'm sure you'll crush your steps!

See you around. 

[Mansun]

Thank you Lizzy ,
I finally set up inspire hr ,through my Fitbit app ,since fir unknown reasons it would just set up on my better half phone fit bit app . Now ,how do I sync it with her Fitbit app ? Easiest way please ,without having to re do the whole set up procedure .

Sent from my iPhone

[Suzie12]

Hello, two days ago I purchased the Inspire  and spent 1.5 hours with 2 tecs on the phone. . After countless resets, uninstalls,  bluetooth on, bluetooth off, delete device and add device and a long email with instructions, I returned the Inspire and upgraded to inspire HR.

All was well until the upgrade failed and the device had a thin line going through it.   I reset and now it won't turn  on.!

I had a Fitbit One for 9 years and it finally quit this week.  I wore it everyday with only one time 3rd party problem. I love the company and support, but this is a very dispointing screw up.  Your R & D should be ashamed for releasing a inferior product..

Please, what is my next step.

Thank  you, 

---

@LizzyFitbit wrote:

Hi @pott0, @SherylDee, @dcx, @Lynn3M, @Erin222, @L96950, @DDSgma and @tchap13306, welcome on board. It's nice to see new faces around. @an0nymoose, @Rachwer and @Mansun, it's always great to see you again. I'm sorry for my delayed response, I'll continue helping you with your Inspire HR devices.

@pott0, thanks for letting me know about your son's Inspire HR. I understand how you're feeling, and appreciate your efforts while troubleshooting his device. Since your post didn't mention, please confirm if you tried the steps from this help article. This way, I can share your information to our Support Team.

@an0nymoose, thanks for replying back with the requested information, as well for sharing that it's now syncing. I've verified that your LG G6 phone is a supported device, and I appreciate you for trying the steps posted above. I understand your position, and feel free to let me know if this happens again, so I can share your information to our team.

@SherylDee and @Rachwer, thanks for taking the time to share your feedback about the Inspire HR. I totally understand where are you coming from, and I'm sorry that you've had this experience. Our team often reviews the Community to work on our devices based on your comments, and be sure that this will not be taken for granted.

@dcx, @Erin222, @L96950 and @DDSgma, thanks for joining the conversation and sharing your experience with your Inspire HR. You did a good job with the troubleshooting steps, and I appreciate your efforts. Since the issue persists, I've contacted our Support Team so they can create a case on your behalf. You'll soon receive an email with more details.

@Mansun, thanks for getting back. I've been informed that your case was handled by our team, and they were providing you with more details about your case. May I know if you received their email? If not, let me know so I can request them to send that information to you.

@Lynn3M, thanks for letting me know about your Inspire HR. I understand how you're feeling, and I'm sorry that you've had this experience. I was checking your case with our Support Team and I was informed that you already have a case with them. They'll continue working with you via email, so keep an eye on your inbox.

@tchap13306, I'm glad that the steps posted in this thread worked on your device, and thanks for your efforts while trying them. You're welcome, and feel free to let me know if you have another question.

Keep me posted!

---

[LizzyFitbit]

Hi @Mansun and @Suzie12. It's nice to see you here. I'm sorry for my delayed response.

@Mansun, I'm glad that your Inspire HR was able to setup. You did a great job! If you'd like to sync it with a different phone, just open the Fitbit app and log into the same Fitbit account so you can see your Inspire HR connected.

@Suzie12, thanks for letting me know about your Inspire HR, as well for trying the restart. I see where are you coming from, and I'm sorry that you've had this experience. Be sure that your feedback will not go unnoticed. About your inquiry, I've checked with our Support Team and apparently they already took your case under their wings. They're working with you via email, so keep an eye on your inbox.

Hope to see you around.

[Jasleen]

I am having the same problem... my fitbit is only 3 months old 

[Rithin]

Its better to contact fitbit customer support, they may send a replacement.

I've received my replacement

[Jasleen]

I’ve emailed them and even contacted them on Twitter. I’m still waiting for their reply