Inspire Not Tracking Sleep (No Data)

[heycupcake]

I have an old Inspire that I recently started using again. It's synching and tracking absolutely fine except every morning, I wake up to "No Data" for the previous night's sleep. The sleep data is not on the app either. I've tried every combination of repairing, turning bluetooth on and off, rebooting the device, my phone, the app, etc, and the device still refuses to track sleep. 

Any ideas?

[GraceGFitbit]

Welcome to the Community Forum @heycupcake. I'll be glad to help you with the sleep option on your Inspire.

Can you clarify if you have the Sleep tile on the Fitbit App? 

All of our wrist-based devices automatically detect your sleep, meaning you just need to wear your tracker or watch to bed. Autodetection is based on your movement. When you haven’t moved for about an hour, your device assumes that you’re asleep.

Additional data such as the length of time your movements are indicative of sleep behavior (such as rolling over) help confirm that you’re asleep. Morning movement tells your tracker that you’re awake. If you’re not moving but not asleep for long periods of time it’s possible for your device to falsely record sleep, in which case you can delete the sleep log from your history.

If you're still not getting your sleep information on the Fitbit App, please confirm that your Inspire has synced with your mobile or syncing device. You can also restart your Fitbit and check the sensitivity of your Fitbit.

Your device's setting can record your sleep in either "sensitive" mode for extremely detailed sleep reporting or "normal" mode for a more basic idea of your sleep patterns. Note that if you use a Fitbit device with heart-rate tracking to detect your sleep stages, this setting doesn't apply.

• The normal setting counts significant movements as being awake (such as rolling over) and is appropriate for most users.
• The sensitive setting will cause your device to record nearly all movements as time spent restless or awake. This setting may be helpful for users who wake up feeling tired even though their sleep history shows sufficient rest.

If you use the Fitbit app for Android you must change your sleep sensitivity setting on fitbit.com.

Have a nice day !

[heycupcake]

Good morning! I do have the sleep tile on my Fitbit app. The issue is that my tracker is not auto-detecting that I am sleeping. I will change it to the sensitive mode and hope that it will start tracking, but if the issue is with the tracker, not the app, what would you recommend?