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Inspire Sleep still grayed out

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‎08-05-2019 03:29 - last edited on ‎08-06-2019 07:42 by Fitbit Moderator

‎08-05-2019 03:29 - last edited on ‎08-06-2019 07:42 by Fitbit Moderator

Never got a final answer so I'm posting again. Why is the sleep  icon grey out on my Fitbit? I've re-started it twice but it's still greyed out. Has been for quite a while. I did a software update a few weeks ago.

 

Thanks

Nanci

 

 

Moderator edit: updated subject for clarity

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‎08-06-2019 07:47

‎08-06-2019 07:47

@naniq, I hope you are fine.

 

Thank you for restarting your device to help solve the issue. You could try clearing your data by following these instructions. Note that you will need to set it up again.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-15-2019 16:21

In response to AlvaroFitbit

‎10-15-2019 16:21

Can't do the factory reset as per instructions. I don't get the ALT display. Tried 3 times.

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