Inspire & Inspire HR Battery Issue

[MattFitbit]

Fitbit update: 4/9/19 Our engineers have added the Stats Heavy and Valerie clockfaces back into the gallery. Feel free to re-install them if you had recently removed them due to battery concerns. 

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Our team was recently made aware of an issue which may be affecting some users battery life while using certain clockfaces on Inspire and Inspire HR. We are currently looking into this and hope to have a fix identified soon. 

In the meantime, I recommend switching to one of these three clockfaces: Simple Stats, Shifted, or Analog. After some testing, our team has determined that switching to the above clockfaces should help alleviate potential battery drain. 

If you are experiencing short battery life after switching to one of the clockfaces above, I also recommend performing a quick restart and following the troubleshoots listed in this article.

As always, I will be sure to keep you all in the loop as more information becomes available. Feel free to let me know if you have any additional insights or questions. Thanks again!

[Joli1221]

I’ve had mine for about a month. I honestly don’t think there’s anything wrong with the device itself. Now that I constantly scroll to the quick start exercise every so often and make sure an exercise hasn’t started, the battery life has been a lot better. I also deleted every exercise shortcut in the app itself. So there’s less that can auto start. I also turned off screen wake.

[Joli1221]

I don’t think Fitbit is aware that the exercise shortcut may be the problem. No one else has mentioned it in all the posts I’ve read through so far. It’s something so simple. Maybe now that its a possibility, people will look at it and if more people notice they also have multiple exercises being logged in a day, more people will start talking about it.

With my charge and Charge 2, I was able to choose what was in the scroll to be seen. I normally had everything but steps turned off. I could go over a week between charges with those devices. 

[LomLin]

Funny you should mention this. I opened up the exercise app and didn't close it and my battery drained from 85 to 13. Now I know what caused it, thanks for posting.

[JSRG]

Didn't work for me.  I finally returned it to the store today.  It's disappointing and I have several days of fitness tracking missing because of all the issues.  I've tried all the recommendations listed.

[Uncouth44]

That’s 23% used, not 33%. So not that bad.

[AbhilashaR]

Good day u bought my fitbit inspire HR 5days ago but my battery only last a day and a half most....been using minimal clock face...could that be the problem? Will also try restarting and see what happens. 

Also is it safe to use the Usb power supply that comes with my Samsung s8

[Joli1221]

No reply intended. Meant to close previous reply

[RicardoFitbit]

Hello to everyone! Welcome aboard @Mark22 @quiofhearts83 @Mojordans @JSRG @Uncouth44 and @AbhilashaR. I'm also happy to see you participating again in our forums @toniecet @Joli1221 @Mahea04. I appreciate your replies and updates @DavinaT @LomLin. It's a pleasure to assist you with your Inspire HR difficulties. 

@Mark22 If your battery stopped charging, try the solutions from our Help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes!

@DavinaT Can you please give me more details about the button that is gone? If you're having syncing difficulties I recommend you to check: Why won't my Fitbit device sync? but if the button missing is from the app, I recommend you to force quit the Fitbit app, restart your mobile device and try again. Please keep me posted.  

@toniecet Thank you for bringing this to my attention, don't hesitate to let me know how it goes during your workout. I'll be here if you need assistance with your Inspire HR.

@Joli1221 I appreciate the information of your post and for sharing your experience. The best place to make your voice heard is the Ideas board. Please take a moment to visit and give us your feedback. Same for you @Mahea04 If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments. We look forward to reading your suggestions. 

@quiofhearts83 Let me share with you that the battery life also depends on how frequently you use it’s features. I’ll recommend charging your Inspire HR with a USB port from a computer or a UL-certified outlet into the wall and clean the contacts from the device and the charging cable, then turn off all the features that you don’t use and check this help article for more tips and recommendations. Also, I recommend you to try restarting your device to refresh it’s performance. Same for you @AbhilashaR thank you for troubleshooting this difficulties prior posting, please take in consideration these steps and let me if this works.

@Mojordans I was notified by our Support team that they provided assistance for your concern and the case was already resolved. If you have any additional questions for their resolution, I recommend you to contact them back for more information and details. Always refer to Return Policy and Warranty for any inquiry about our warranty policies.

@LomLin @Uncouth44 Thank you for taking the time to share your experience, I'm glad to know that your devices are working as designed. 

@JSRG @Joli1221 @Mojordans  Let me share that Fitbit is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our customers as such information help us to evaluate our procedures for future cases. 

I'll be here if you need anything else. 

[Mojordans]

They told you they resolved the problem? That couldn't fix it so they opted
to send me another one. This would make my third replacement in 2 months!

[AbhilashaR]

Thank you for the reply... a bit disappointing to buy a device and them not be able to use all the features just to save battery power. Will try for a replacement...if that works!Sent from my Samsung Galaxy smartphone.

[Mark22]

Thanks for getting back to me Ricardo. I’ve taken my Fitbit back to the place of purchase and they’ve swapped it over for a new one. Disappointing that the first one only lasted 3 weeks. Hope this one lasts longer 

[Mahea04]

I've got my replacement sync'd and charged yesterday. I had the valerie clock face on and my battery is already 45%. This makes me sad. 

[toniecet]

I've just gone back to my Alta HR. I'll keep the Inspire HR for backup. If
I can't use all the features, get the battery life it states, the power
cord drives me insane cuz it's way too short (who thought that was a good
idea) and the step count is off, I'm not going to bother. Like I said, I'll
use it as a backup for when I forget to charge my Alta HR. Since that
battery last 7-8 days, it's easy to forget I need to charge it.

Moderator edit:  format

[Jmossip]

I bought a new FitbitH HR inspire and the battery keeps dying after 1 day. I previously had the Fitbit HR ultra and it would last all week after fully charged. I would go back to my old one but I bought the nice gold band that was $100.  What can I do, it’s very frustrating?

[PAT7776]

that hurts😪 i went back to my alta hr as my battery is gone, the alarm sometimes worked and sometimes not, had to charge every 48 hrs with the miserable tiny short cord!! so you’ll be happy back with the alta hr but you lost $$ on both the band and the watch!!

[SunsetRunner]

I sent my Inspire in for warranty service to hopefully address the battery issue.  In the meantime- a miracle!  My One- which stopped charging- suddenly accepted a charged when I tried it a couple of days ago after letting it sit for a month.  Two days later and I have over 90% of the battery available.  Now that's what I am looking for!  The One is simple- no fancy clock faces, no nudging, no notifications- just a fitness tracker that is meant for the pocket.  If it continues to work when the Inspire is returned, the Inspire will be a backup.

I am so happy I think I will go take a walk!

[torroid]

On 4/18 I was having to charge my Inspire HR ever 2days. As of today it's down to one day. I'm using the recommended clock faces, I reset the thing, and I haven't changed what I'm doing or how I'm using it. Something is definitely going wrong (with the battery). I'm going to ask for a replacement, but from what I'm reading here replacements don't seem to do any better for folks. Probably time to start looking at other manufacturers.

Moderator edit:  format

[torroid]

@DavideFitbit, I'm now down to charging every day. Looking at Garmin.

[tmechanic]

A quick update on my Inspire HR, it went dead while I was on the road, now it won't charge. It's been on the charger for over a day now and it won't even give me the battery level screen.  Looking for a different fitness band now, I can get this level of performance from a Chinese knockoff, I'm looking for something better.

[RicardoFitbit]

Hello everybody! Welcome to our Community Forums @Jmossip, thank you for bringing this to my attention. Happy to see you again participating in our forums @SunsetRunner @tmechanic I'm glad to address your concerns. Thanks for your replies and updates @Mojordans @AbhilashaR @Mark22 @Mahea04 @toniecet @PAT7776 @torroid, my apologies for the delayed reply.

@Mojordans they informed me that your concern was already being handled by them. If you have more questions about their replacement resolution you could contact them directly for more information about why they moved forward with our limited purchase warranty. 

@AbhilashaR you're welcome! Note that the above information were tips to improve the battery life of your device, however, if you still think that after taking in consideration these tips the battery of your Inspire HR is considerably depleting, you can contact me back so I can further assist you. Same for you @toniecet and @PAT7776 , I'm happy to see that you're using our Alta HR device too but you can contact me back regarding your Inspire HR. @toniecet Your feedback regarding the charging cable is really appreciated.  

@Mark22 you're more than welcome Mark! Thanks for sharing your experience with the retailer where it was bought, I'm happy to see that they exchanged your device. Keep me posted if you need more assistance with your new one.

@Mahea04 I'm sorry to see you feeling that way. Seems odd that you're experiencing this situation with your new Inspire HR too. Can you please let me know if you already took in consideration the battery tips that were previously provided? You can check: Can I improve my Fitbit device's battery life? to see the complete article. 

@Jmossip As per my post above, take in consideration that the battery life depends on how frequently you use it’s features. Seems odd that the battery of your new Inspire HR is only lasting one single day but first I recommend you charging your device with a USB port from a computer or a UL-certified outlet into the wall then turn off all the features that you don’t use and check this help article for more tips. Let me know how it goes.

@SunsetRunner Thank you for bringing this to my attention, I'm glad to know that you're a Fitbit One user! I appreciate the time you took to share your experience with your Inspire and One devices, I look forward to your reply if you need further assistance with your devices. 

@torroid your updates are appreciated sir. I was informed by our Support team that they're already handling your concern towards a resolution and get you back on track as soon as possible. I recommend you to constantly check your email for any updates from them. I'll be here if you need anything else.

@tmechanic thank you for your update and letting me know about your Inspire HR. Can you please let me know if you already checked our help article: Why isn't my battery charging on my Fitbit device? 

Let me know if you have any additional questions, I'll be around guys.