Inspire & Inspire HR Firmware Update: Version 1.60.39

[MattFitbit]

Fitbit Update 4/26/19: Firmware Version 1.60.39 has been released to 100% of Inspire & Inspire HR users! 

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Hi all! 

I'm excited to announce that a new firmware version has been released to a subset of users for both Inspire and Inspire HR (Version: 1.60.39). This is a staged rollout and we are hoping to have this released to all users soon!

WHAT’S NEW AND FIXED

This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your tracker can be found here.

If you run into any trouble updating your Inspire or Inspire HR, I recommend reviewing these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!

[Artemisny]

Hello,

I too am having trouble with updates. I am new to this and note that the howto restart section does not tell you how to turn off and restart.  I could swear a month ago my LG Aristo II was a compatible product and it was working find now I do not see it on the list. Its system is Android 8.1.0 Could that be the reason this firmware is not updating. Help please.

[sandl1102001]

Artemisny, it appears quite a few of us are having an issue with the firmware update and not being able to synch back up.  

Someone posted they had to remove the tracker from being recognized from Bluetooth, turn off Bluetooth, remove the app, reload the app, turn Bluetooth back on, have Bluetooth find the tracker again, and then synch the tracker up with the app. 

That worked for me.  It still had my steps (I hadn't been synched with the app since late Saturday night) but I lost my sleep info.

[Artemisny]

thank you. I tried it and so far no luck. I wish someone from fitbit would
respond and tell me whether my phone will update at all.

[Girl1der]

@MattFitbit , Can we get a display that shows time, date, heart rate & steps??? That’s all I want for Christmas!!! Pretty Please!!!!!  I thought it was a major oversight that the view that shows everything doesn’t  actually show everything as it cannot show the date. 

Two displays I would like to see:

#1.

Time

date

heartrate

steps

#2.

Time

date

heartrate

steps

<Tap display to switch> 

time

date

callories

distance

Thank you!!! 

[JoeGV]

There is a display like that.. though it also has calories and distance.  Is that an issue for you.. too much data?  I need glasses read, yet I can make that screen out.

time

steps

HR

Cal

Distance

[Girl1der]

@JoeGV,  Think about my ask..... Where is the Date??? I personally don't care about the distance and calories burned, which is why I suggested two versions. one with 2 screens to change between which shows all the data. Then another single screen version. Also this would only be 4 lines not 5 lines so it could be easier on the eyes.  🙂 

[JoeGV]

Good point... No date in that view.  

[Fitmest99]

Took about 45 minutes, but it works fine, had no issues updating. 

I’d still like more info on what was updated though. As you’re changing a product I bought after purchase and not knowing what I updated could significantly alter my user experience. 

[ValerieAnne]

Finally updated my Inspire and it drained the battery. In the time it took to update (about 20 minutes), the battery went from 56% to being shown 14% - I've never had that happen with any of my other trackers when I've updated them. Is this normal? If not, is my unit now defective? I was getting 7-8 days on it (charging it once a week on the same day, most of the time there was some battery left still). 

[kjones734]

I have noticed my battery is significantly shorter after the update too. Yesterday my battery went from 65% to 8% in a matter of a hour without me using it at all. I was working in the garage and not messing with it. 

[Ersilver615]

Ever since I updated my inspire hr, it keeps crashing during exercise. I’ve had it for a few weeks, and didn’t ever have this issue until after I updated the software. It’s making it very hard to accurately track workouts. Is there a fix for this?

[catester]

Leaving aside, for the moment, all the frustrating issues which arose during the update process, I have to say that once the dust settled, things have been good.

Battery life has improved for me. I was having to charge every day or two, and since the upgrade I've been able to go three and a half or four days without charging. (That's still terrible in comparison to my old Alta HR, but better than the Inspire was when I bought it.) As the weather improved, I became more active as well, so the battery life thing is good news for me.

It's also my impression that the display is a tiny bit brighter. Of course, I have no proof of this or any means, really, to know if that was supposed to happen with this update. Was that a bug fix? Was that an improvement? Did it ever really happen at all? Are we in the Black Lodge or the White Lodge?

No way to know when all we get for release notes is "This release includes bug fixes and improvements."

[SarahHaselden]

I recently bought my children the Inspire HR and at the end of last week I tried to sync and update my daughter's device.  During the update something happened and we have not been able to get anything to happen with the device display.  The display is blank even after multiple attempts to reset and it has been on the charger for about 3 days now so I know it should be fully charged.  I am not able to connect the device to the app on my phone at all.  What are my options because we have only had this Inspire for about 2 weeks?

[BBurgDave]

@SarahHaselden I suggest calling support.  They will have you troubleshoot some things and, if that fails, they should give you some options for replacement of the device as it is under warranty.

[BancroftStreet]

I got a badge for taking a bike ride and 8k steps. Only problem was, my fitbit was sitting in a drawer. I never knew it was so easy to work out. 

[LuciaFitbit]

@sn2019 thank you for the reply. Did you try the suggestions on the link that was shared with you before? Have you checked if your phone is in our compatibility list? 

@XanFit, @Fitmest99 and @catester thank you for your feedback. We have an existing feature suggestion regarding this topic. Please click on this link and don't forget to vote for it: Please add more notes to the firmware update.

@Sheleen welcome to the Fitbit Community Forums. Thank you for your feedback regarding Inspire HR and for all the troubleshooting you have tried, in order to solve this situation. I contacted Support and they confirmed that your case was handled by them. Please let me know if you need any further assistance.

@sandl1102001 welcome to the Fitbit Community Forums. I appreciate your feedback regarding Inspire HR and for the suggestions you've tried. I'm glad to hear that it worked for you. 

@brutus001 nice to hear from you again. Thank you for sharing your experience and feedback regarding the last update. If you experience any difficulties with the synchronization, I suggest you try following these tips: Why won't my Fitbit device sync?

@kjones734 welcome to the Fitbit Community Forums. I'm sorry to hear that you had this experience with your Inspire HR. It is possible that steps are counted on bumpy roads or in cars with a stiff transmission. You can find more information about accuracy here. In this cases we recommend to delete those steps by following these instructions: How do I delete steps and floors?

Since you also mentioned that your battery is draining after the update, I suggest that you try performing a restart on your device. You can also check this suggestions to improve your battery life: Can I improve my Fitbit device's battery life?

@erinmwilli nice to hear from you again. Thank you for sharing the link to this suggestion. 

@Artemisny nice to see you here again. Thank you for trying the suggestions out. Unfortunately LG Aristo II is not listed as a compatible device. Since these devices have not been tested by us, we can not guarantee that the communication between phone and Fitbit device will run stable. In this article you'll find some troubleshooting steps, that will help you update your Fitbit device: Why can't I update my Fitbit device?. For instructions on how to perform a restart, please click here. 

@Girl1der welcome to the Fitbit Community Forums. Thank you for your feedback regarding our current clock faces. We have a specific board were users are able to share ideas with others. Here is the link, so you can share this suggestion: Feature Suggestions

@JoeGV thanks for your post. 🙂

@ValerieAnne and @catester great to see you here again. In order to solve this situation, I suggest that you restart your device. You can also check this suggestions to improve battery life: Can I improve my Fitbit device's battery life?

@Ersilver615 welcome to the Fitbit Community Forums. Maybe you can try restarting your device. Let me know if it worked! 

@SarahHaselden welcome to the Fitbit Community Forums. Thank you for trying the suggested troubleshooting steps, before contacting us. Please try changing the clock face of the device and try updating the Inspire HR again. 

@BBurgDave thank you for the help. 

@BancroftStreet nice to hear from you again. In order for me to be able to further assist you, I kindly ask you to answer these questions: Where did you store your Fitbit device? Was there any device near the Inspire that vibrated like A/C or a fan?

Hope to hear back from you soon!

[sn2019]

"@sn2019 thank you for the reply. Did you try the suggestions on the link that was shared with you before? Have you checked if your phone is in our compatibility list? "

Maybe I was not clear. I got my Inspire HR from work in Feb. At that time, I can started an exercise (run or walk) from my phone and it can find my phone (Samsung S7 edge) to get GPS info. In March, there was a firmware update to the Inspire and the device no longer able to connect to my phone.  The situation has not improved with this latest firmware update. If I delete the inspire under my phone's bluetooth and re-pari, my Inspire HR will find the phone once or twice.

[cappieem]

There is a bug in the new update. If you reset Inspire HR while charging, then after the restart (smile icon) the charging level icon disappears. You need to disconnect and reconnect the unit to see again the battery icon with battery level. 

In addition, step counting is a disaster while driving. I see most of us have same issue, after updating firmware situation is even worst.

[LynnW99]

Hello I got my inspire hr

it is vibrating every 2 seconds out of nowhere

no notifications or reminders...

what is it?

[chiQ]

I updated last night, and am going out in the car this afternoon. Will keep an eye out for this.