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Inspire incorrect distance calculation

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‎12-01-2019 17:22 - last edited on ‎12-02-2019 05:18 by Fitbit Moderator

‎12-01-2019 17:22 - last edited on ‎12-02-2019 05:18 by Fitbit Moderator

I was excited about my Inspire, but it’s not working.  It says I have 910 steps and 1.23 miles.  What the heck??  I’ve restarted my phone.  I reset the device (got the smiley face).  Nothing is helping !?!  Help!!  I have a StepBet starting tomorrow.  I’m super frustrated.

 

 

Moderator edit: updated subject for clarity

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‎12-02-2019 06:13 - last edited on ‎03-14-2025 11:53 by Fitbit Moderator

‎12-02-2019 06:13 - last edited on ‎03-14-2025 11:53 by Fitbit Moderator

@catrip1024 Welcome! It's nice to have you on board!

Let me help you with your distance calculation. This may be due to an incorrect stride length set on your account. You can measure your own stride length to increase the accuracy of its calculation by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

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