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Inspire not capturing data when wearing clip

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‎01-11-2020 08:46 - last edited on ‎01-13-2020 08:50 by Fitbit Moderator

‎01-11-2020 08:46 - last edited on ‎01-13-2020 08:50 by Fitbit Moderator

I switched from a band to clip for my inspire and since then am not getting accurate step count or any sleep tracking. Fully charging the battery did not resolve the issue. Any suggestions thanks.

 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 08:49 - last edited on ‎01-21-2025 08:41 by Fitbit Moderator

‎01-13-2020 08:49 - last edited on ‎01-21-2025 08:41 by Fitbit Moderator

@Necern Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with you missing sleep and incorrect step count. What have you noticed about the step count? Has it decreased or increased. Usually in this mode the step count will decrease as your device isn't subjected to your hand movements anymore. 

For sleep detection you will need to wear it on your wrist.

Let me know how it goes.

Alvaro | Community Moderator

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