Inspire not counting steps

[takenote]

my Inspire has suddenly stopped counting my steps. I have used it for the same walking route for 2 months now but it now just registers 0. I have carefully recharged it, and I always march like a soldier on the same route. Please advise

Mary

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@takenote Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Inspire not counting steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or using a treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.