Inspire not logging exercise

[Zoe_28]

Hey, my fitbit has shown I have done 33 active minutes today (walking) but has not logged as exercise. I haven’t had this problem before. What should I do? 

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hello @Zoe_28, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Inspire and try the following steps to troubleshoot the Fitbit app:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Grazie05]

This did not work. Fitbit seems to have stopped working beyond showing clock face 

[Zoe_28]

Hello Ricardo,

Thank you for your response. This issue has already been solved and Fitbit is working correctly. 😊 

[Grazie05]

Unfortunately it did not solve my problem.

--
Andrea

[RicardoFitbit]

You're welcome @Zoe_28, your reply is also appreciated.

I'm happy to know that you solved your issue after trying some troubleshooting steps. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. Thanks for being part of the Fitbit family.

@Grazie05 Welcome aboard. It seems that you're experiencing a different issue, can you please share with me more details about it?

I'll be around.  

[Grazie05]

Hey Ricardo,
My Fitbit Inspire stopped scrolling yesterday meaning I can no longer get
off the Clock screen to get to the key health and fitness options and stats
(Exercise, alarm clock, relax, timer). Interesting enough I can still see
my date, steps, HR, distance etc. that you normally see via scrolling. I
have followed your suggestions posted on this thread, but also the hard
reset, etc found on other threads. I purchased in Jan 25, 2020 so am
running out of time to solve this before the warranty expires. I
would appreciate your help.

--
Andrea

[RicardoFitbit]

Your update is appreciated @Grazie05.

Thanks for the details that were shared with me and for trying some troubleshooting steps before bringing your issue to my attention. I was informed by our Customer Support team that they received your email and now they're reviewing your information to get you back on track as soon as possible. My best advice for you at this moment will be to keep an eye on your email inbox and spam folders because they'll be in touch with you soon.

Don't hesitate to contact me back if you need anything else.