Inspire not recording steps

[terrinspire]

Yesterday my Inspire didn't record any steps at all!  The time was correct and calories used showed up but no steps!  Today it seems to be working ok.  Anyone else have this issue?

[DavideFitbit]

Hello @terrinspire, welcome to the Community forums. 

Thank you for the information provided regarding the steps that were not being displayed in your device.

It's good to know that you're now able to see all your information, however, before considering other options, please make sure that you've also completed the restart procedure described here, and check how the device is performing for the following days. 

Keep me posted. 

[terrinspire]

Thank you. Inspire still working properly.

[DavideFitbit]

Excellent, that's good news @terrinspire, thank you for the update.   

[RedHedd]

My Inspire didn't record my steps yesterday either. When I got home from work, I did a "reboot" and then it started counting my steps again.

I have a feeling many of these issues we're having are at FitBit's end - on their servers - not on our end.

[DavideFitbit]

Hello @RedHedd, thank you for sharing this update, it's good to know that your Inspire HR device has started to count your steps again.  

Thank you for taking the time to share your feedback regarding the problems experienced with the device; comments from users are always useful to continue to improving the quality of products and services. 

[cronid]

How do I 'reboot' my inspire. It stopped counting steps this morning. I have had it for almost a month. This is the first problem. 

[DavideFitbit]

Hello @cronid, welcome to the Community forums.

Thank you for sharing this information about your Inspire no longer counting your steps. 

You can find all the steps to complete the restart procedure in this article, this has been useful to other users experiencing something similar. 

Then check if you continue to experience the same behavior with your step count.

Keep me posted on the outcome. 

[terrinspire]

I was able to restart & it's been working fine.



Sent from my Verizon, Samsung Galaxy smartphone

[DavideFitbit]

That's great news @terrinspire, thank you for the update. 😀 

[Sarahr138]

Hi today my inspire decided not to count my steps and have reset as instructed but made no difference.... any advice welcome 

[Sharon2631]

It’s 730 at night and mine has only recorded 1136 steps. I have been all over the place and into many stores today. Very upsetting.

[DavideFitbit]

Hello @Sharon2631, welcome to the Community forums. Sorry for the late reply. 

Thank you for sharing that you've been having the same problem with the Inspire not tracking your steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Cat-Una]

All I get on mine is the time everything else does not show up.

[Sharon2631]

You need to reset your Fitbit. Google how to reset it and it is very easy.

Sent from my iPhone

[DavideFitbit]

Welcome to the Community forums @Cat-Una. Sorry for the late response. 

Thank you for confirming that you're only able to see the time on your Fitbit Inspire HR. 

Before considering other options, could you please confirm if you were able to see your information on the display again after the restart procedure that @Sharon2631 suggested earlier? You can find the steps to complete it here a well: How do I restart my Fitbit device? 

Keep me posted. 

[OlsonJA]

Hi,

my fit bit stopped counting steps after 9 pm today. Is there a setting i need to change for it to count my steps 24/7?

[Sharon2631]

You need to reset the Fitbit. Google how to reset it by plugging it in to the adapter. It was very easy for me.

Sent from my iPhone

[DavideFitbit]

Hello, welcome to the Fitbit Community @OlsonJA. Sorry for the late response. 

Thank you for sharing that you've been having the same problem with your steps not being recorded by your Inspire device. 

As @Sharon2631 mentioned earlier, could you please confirm if you've tried the steps mentioned here to complete the restart procedure?  Then check if you continue to experience the same behavior. 

Please keep me posted. 

[OlsonJA]

It seems to be recording much better by now.

thank you for your help.