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Inspire not setting up

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‎07-29-2020 12:53

‎07-29-2020 12:53

Just bought a brand new Fitbit Inspire.

It is fully charged however it will not setup to my Samsung Galaxy S10+.

I have my account set but can't connect the fitbit.

Any thoughts on where I might be going wrong?

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3 REPLIES 3

‎07-30-2020 12:24 - last edited on ‎11-15-2024 07:05 by Fitbit Moderator

‎07-30-2020 12:24 - last edited on ‎11-15-2024 07:05 by Fitbit Moderator

@jucarvalho Welcome to the Fitbit Community!

Let me help you with your Inspire not setting up. You can try clearing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-31-2020 08:38

In response to AlvaroFitbit

‎07-31-2020 08:38

Thank you so much Alvaro!!

Your tips worked and my FitBit is now totally up and running!

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‎08-10-2020 08:47 - last edited on ‎11-15-2024 07:04 by Fitbit Moderator

In response to jucarvalho

‎08-10-2020 08:47 - last edited on ‎11-15-2024 07:04 by Fitbit Moderator

@jucarvalho thank you for the update.

Really happy to hear that you were able to setup your Inspire following my suggestions and thank you for confirming this as it may encourage other users to try it if they are in the same situation.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer