Inspire not tracking data properly

[MK385]

I see so many posts about issues with Inspire and Inspire HR. Fitbit have you decided that this is a product you no longer want to support and it’s just trash?

Chatting with others who have different models and they don’t experience any of the issues that Inspire and Inspire HR users do. 
I opened mine about a week and a half ago and paid for a premium membership but my Inspire like so many other uses isn’t tracking properly and sometimes anything. What options do I have as well as Inspire/HR users in a position like I am?

Moderator Edit: Clarified subject

[JohnnyRow]

You can find complaints in forums for all fitbit models.  Satisfied users don't usually bother posting here to tell how happy they are.  If you care to share your problems, maybe someone here can help.

[MK385]

It seems that Fitbit is on the way to retiring these models. Is what I was asking. I’m frustrated that I paid for a premium membership and started having issues with it after a week of use

[MK385]

This is the Inspire/HR forum. I am having the same issues that many others are reporting as I said.

And mine is 2 weeks old.

-battery not staying charged

-doesn’t track heartrate

-doesn’t track sleep

-doesn’t track activity
- step tracking isn’t tracking properly and recording my steps

[SilviaFitbit]

@JohnnyRow Thanks for your assistance. 

@MK385 Welcome to the Fitbit Community. Thanks for sharing your experience with Inspire. 

I appreciate the details mentioned. I see where your frustration is coming from. 

Be sure that Fitbit is always monitoring the Community posts and you can get help from Community Councils, Moderators or users. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

See you around. 

[MK385]

Unfortunately the Fitbit support team has never followed up or responded in anyway. It’s been quite frustrating

[MK385]

They were supposed to follow up from with me and they have not I have sent an email with no response as well. I am also paying 7999 for a three month premium, and found out the price of a year of premium is 7999 and I got screwed over pretty good that’s how I’m feeling.There has been no follow up on my case at all and I pretty much gave up on trying there is a member that knew the struggles and issues I was having And they sent me there a charge 4 And I am sending them my poorly working inspire. Now I am definitely concerned or curious about the premium subscription and why I was charged 7999 for three months when it’s 7999 for a year. If you can point me in the right direction to address that issue I would greatly appreciate it. The support team did tell me that they would follow up with me and call me and make sure I was taken care of Unfortunately that wasn’t my experience and are you would like to know why I was charged so much for a three month subscription and to receive a full year Of the premium subscription

[SilviaFitbit]

@MK385 Thank you for getting back. I appreciate the detailed information shared. 

I see where your disappointment is coming from. I was able to see that our team sent you a follow up email last month, after that, they didn't receive a reply from you. I'd like you to continue the communication with them through email by using the case number you were given. 

In regards to the Premium price you paid, I'd like you to double check your subscription, to find out if you subscribed for 3 months or chose the annual membership. 

Hope this helps. 

[drshock]

I have used my Fitbit Inspire HR since 2019 and have been very satisfied. Suddenly, it stopped giving me my sleep stages, which provide one of the health time series I track. Hours yes, but stages no since early July.  I am pretty savvy about my limited number of tech devices. The first notion I got from inquiring was that the heart monitoring sensor couldn't capture data during sleep, likely because of a hand position during sleep; that might be plausible because the non-dominant hand does get into a contorted position when I sleep, but everything had been fine for two years. I tried the following measures: tightened the band, changed its position higher up the wrist, then both of these together, a wrist brace to keep my hand and wrist in a neutral position, wiped off the sensor, switched to the dominant arm, did the same measures, and then even turned the device upside down on the non-dominant hand on the possibility that the other side often yields a better pulse. Nothing changed. Rebooted the device several times. Removed the device from the iPhone app several times and reinstalled.  Nothing.  

Meanwhile, I ride my bike several times a week the the HR returns average, peak and ride time data on rides of thirty minutes to two hours. So, the heart rate sensor works in a position with the same tension on the non-dominant wrist. The sensor works for all other forms of exercise.  So, logically it would seem that a software issue were more likely.  I noticed on the Blog that one user with the same issue had done a very painful workaround to get sleep stage data, but this told me that I might be on track.

I reluctantly called phone support, waiting on line to horrible Muzak, and then spoke to a rep who seemed new and read me scripts about what I already knew. The final solution was to reboot, see how it went, and if it didn't work to call back and relive the same experience again.  I didn't need a blood pressure monitor to know that this wasn't of any use any more.

On the customer satisfaction survey, I did unleash my opinion about my experience, about the poor position in which they put these reps who not to have good tools for succeeding with the customers, and FitBit's product line looks tired and needs to be rationalized, so I agree with what's been said about those who wonder about a big change. They need something.  For those who are stuck here, there is no way of escalating to a higher level of real tech support of just getting a break on a preplacement device. Since the two founders exited their business to Google, the Empire doesn't care.  

[aztraveler]

I just joined and have the Inspire without HR.  I have not purchased anything else.  I have the same issues as you and thought I was going to find solutions on this format.  I hate to think I have to give up and consider my Inspire as worthless.  It provides me what I need for rewards from my GO365 plan when it tracks my steps and tracks my sleep.  I don't need the other features.  Now the clock part gives the wrong time too.  Disappointed with it.

[drshock]

Sorry to hear about this. Clock is fundamental. Try rebooting? Don’t know why that would help, but take a swing at that. Settings are ok for time zone?

Sent from my iPhone

[ftbtgarbage]

How is this response helpful in anyway? You do not remotely answer the question. Why reply? Besides the inspire never tracks anything properly. Just use it to count basic steps, not even sports, just basic steps or else it is TRASH!