help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2020 08:51 - last edited on ‎09-09-2020 11:49 by Fitbit Moderator

‎09-09-2020 08:51 - last edited on ‎09-09-2020 11:49 by Fitbit Moderator

Dear Sir/Madam, 

I bought a Fitbit Inspire about 1 week ago, and I charged it up and followed all the steps in order to get it started. 

Unfortunately it doesn't want to work and I am confused as to why its not working?

Can you please tell me if I'm doing something wrong and how to fix it?

If not I'd like a replacement sent to my address as I was looking forward to using it.

 

 

Moderator Edit: Personal info removed

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-09-2020 08:55

‎09-09-2020 08:55

Hi @Graememazur  please return and edit your post as you have personal information in there. These are the community forums, quite public and not customer support. I'll post the support contact information, but please remove your information as anyone coming to the forums can see it.

 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
UK: call 0800 069 8505
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-09-2020 09:40

‎09-09-2020 09:40

I can charge the Inpire fitbit but will not let me go any further it will either just have a line nothing else so I let it charge until the smile face again then it goes into www.fitbit.setup nothing else  

Best Answer
0 Votes

‎09-09-2020 12:28

In response to Dianendfan

‎09-09-2020 12:28

@Graememazur @Dianendfan It's great to see you in the Community! 

 

Let me help you with your Inspire not working. @Graememazur have you tried any troubleshoots? Could you add more information about the issue your Inspire is having? Is it not lighting up at all? Could you see if it charges? Try restarting your tracker by following these instructions.

 

@Dianendfan since your tracker is showing the setup page I suggest you retry setting it up. If it doesn't respond to this then remove it from your account (tap the top left button and then the tracker button and finally the trashcan button at the top right corner to remove it), after this retry the setup. You could also try restarting the tracker following the instructions above.

 

You could also reach out to our Support team like @Odyssey13 suggested.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer