08-16-2020
06:41
- last edited on
08-19-2020
10:42
by
AlvaroFitbit
08-16-2020
06:41
- last edited on
08-19-2020
10:42
by
AlvaroFitbit
My family decided to buy fitbits last weekend. But they are basically worthless. I have at least 50 steps before I get out of bed. I gain a minimum 20 to 30 steps for scratching my head and seem to gain several 100 more simply by playing videogames or computer work. I had one of the original fitbits years ago so I know this isn't how this is suppose to work. My kids got Acer 2s at the same time and they have the same problems. There were firmware updates when we took them out of the box so I'm pretty sure they are up to date in that. What's the deal?
Moderator Edit: Clarified subject
08-19-2020
10:49
- last edited on
05-02-2025
09:37
by
MarreFitbit
08-19-2020
10:49
- last edited on
05-02-2025
09:37
by
MarreFitbit
@SunsetRunner Welcome to the Fitbit Community!
Let me help you with your Inspire and Ace 2 over counting steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen while driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non-dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement. I want to add that belt clip based trackers like the Fitbit One weren't subjected to hand movements so the step count wasn't affected by this factor.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!