01-05-2021 20:04
01-05-2021 20:04
I received a replacement inspire today after my previous one became unresponsive. This is my second replacement in this year. This o e does not behave at all like my previous ones.
My inspire is doing random things of its own accord.
example 1: I’ll flick my wrist to see the time. Sometimes the clock appears, sometimes it’s the notifications.
example 2: I try scrolling through the settings. Sometimes it doesn’t respond and others it scrolls through several at a time.
example 3: I turn my wrist to see the time. It shows me the clock momentarily then start randomly scrolling through the different screens.
I have reset it, made sure nothing is touching it and everything else other people have been told to try on the community. Nothing works.
Help!!
01-06-2021
06:38
- last edited on
11-05-2025
06:39
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-06-2021
06:38
- last edited on
11-05-2025
06:39
by
MarreFitbit
@ADK123 It's great to have you here!
Let me help you with this and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.
Let me know how it goes.
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Best Answer01-06-2021 14:06
01-06-2021 14:06
Hi!
I haven't heard anything further from the support team. Since it keeps scrolling the battery is also draining quite fast.
If you can advise anything else to troubleshoot that would be great.
Thanks in advance.
Best Answer
01-11-2021
10:09
- last edited on
11-05-2025
06:00
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-11-2021
10:09
- last edited on
11-05-2025
06:00
by
MarreFitbit
@ADK123 thank you for the reply.
Sorry to hear about this but I could see that you already contacted them and that they have provided assistance regarding this issue. Still let me know if you need help.
Keep me posted.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
Best Answer