Inspire setup help

[mad.hatter]

I'm trying to set up my new device and I'm having some trouble on both my phone (iPhone 7+) and laptop (MacBook pro). With my phone, the app is unable to find the device even after I've taken every step suggested on this site. After that, I downloaded Fitbit connect for my mac and while trying to set it up the inspire was not on the list of devices. Help please! TYIA

[kska]

Similar problem with Inspire HR.  It does not show up as a choice for set up on my MacBook.

[kska · Accepted solution]

Tech support told me today that the Inspire is not compatable with Mac OS.

[usuarisalut]

The same happens to me. I have an Iphone SE and a fitbit inspire... My Iphone does not find the fitbit.

[kska]

Then I would assume the phone is not compatible.