Hi @Donnabar54 What phone are you using? Is it on the Supported Devices List?
Try the suggestions in THIS Help Article on syncing problems.
Helen | Western Australia
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Best AnswerThat phone should work. When I was using an S7 I had periodic syncing problems but I could always fix them by trying all the suggestions in the article I linked above, so give them all a try.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.