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Major battery drain

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‎05-23-2020 17:59

‎05-23-2020 17:59

I received my Inspire HR July 1, 2019. I have been experiencing major battery drain in the last few weeks. It could went from full charge to full drain during 7 hours of sleep. I don't receive notifications, never turned on all day sync, clock face is the standard one. Any help would be appreciated. Thanks.

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‎05-24-2020 06:11

‎05-24-2020 06:11

Hi @clwthw,

 

Looks like it's time to contact Support (link is at the bottom of the page) and ask for a Battery Test.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2

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‎05-24-2020 06:11

‎05-24-2020 06:11

Hi @clwthw,

 

Looks like it's time to contact Support (link is at the bottom of the page) and ask for a Battery Test.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎05-29-2020 03:41

In response to DramaQueenDiva

‎05-29-2020 03:41

DramaQueenDiva!

I contacted support and requested a battery check. They were quick to get back to me with directions on how to do that. It turned out, my INSPIRE HR was defective and they resolved the problem. 

Thank you!

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