Many issues

[RLDushane]

I got the Fitbit Inspire HR for Mother's Day last year. I have been having many issues with it. When I try to sync it I get the message that the tracker cannot be located. This has been going on for at least 3 months. The sleep tracking is not correct. It says I am sleeping longer than I realy am. I can get up at 5 a.m. and it will show I am awake but then it has me going back to sleep for at least 1 hr when I am clearly awake. The screen on my fitbit will go black and remain so for at least 1 hr. This is getting very frustrating. 

[Heather-S]

@RLDushane 

• Have you tried restarting the device?
• Have you uninstalled and reinstalled the Fitbit app?
• Did you turn bluetooth off/on?
• Are location services enabled?

[RLDushane]

I have tried all of the things you asked about and it still does the same thing. I am wondering if it is the fitbit itself. I never had this kind of issue when I had my alta hr. Kind of wish I had kept it.

Sent from Mail for Windows 10

[RLDushane]

Thanks for being NO help at all. I responded to your questions and received no answers. I guess fitbit is not interesting in helping its users.