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Missing Inspire clock face

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‎09-20-2020 12:27 - last edited on ‎09-20-2020 18:40 by Fitbit Moderator

‎09-20-2020 12:27 - last edited on ‎09-20-2020 18:40 by Fitbit Moderator

after the new update for inspire, I got an extra clockface below the one I already have. I prefer the extra one over the one I have, but it's not in the clockface library. Is there any way I can make the extra one the default? 

 

Moderator Edit: Clarified subject

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‎09-20-2020 18:37

‎09-20-2020 18:37

Hi @Daniqueheij, welcome to the Community Forums!

 

Thanks for your post. To better assist you with this, can you please share with me a screenshot of the new clock face and if possible, another one from the previous one? Also, can you please let me know which phone are you using with your Inspire? In the meantime I receive your answers, please troubleshoot the Fitbit app with the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operation system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎09-21-2020 01:57

In response to RicardoFitbit

‎09-21-2020 01:57

Hello, 

 

I tried the things you said and nothing changed. I am somehow not able to attach pictures to this post. My phone is fairly new it's a samsung galaxy a71. It might be good to know that I have two clock faces on my watch, because of the update. I want the new, extra one as my default and the old one to just be removed. I want just one clock face. 

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