My Fitbit Inspire quit scrolling

[Bill47001]

My Fitbit quit scrolling 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Bill47001 Welcome to the Fitbit Community! I hope you're doing well!

Let me assist you with your Inspire not scrolling through the different screen items. I suggest you restart your device by following these instructions.

Let me know how it goes.

[Bill47001]

My Fitbit still doesn't scroll even though it was restarted 

Sent from Yahoo Mail on Android

[AlvaroFitbit]

@Bill47001 thank you for the update and for following my suggestions. Since the issue persist please let our Support team know. I have created a ticket for you so they will contact you via email.

Keep me posted.

[GayandDaveSpain]

My fitbit won't scroll up or down it is an inspire hr please has anyone else had this problem and how did you fix it?

[GayandDaveSpain]

Excellent!! thank you for your help 

[AlvaroFitbit]

@GayandDaveSpain Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

It sounds as if you were able to troubleshoot the issue you had. What did you do? Did the restart suggested in my previous post helped or did you do anything else?

I look forward to your reply.

[cerichsen]

Did you get help for this  situation ?

[Pattom]

Restart didn’t help

[LHop2018]

My Fitbit still won’t scroll after doing a restart. What is the next step to try? 

[lhicks05]

Followed your restart instructions and I’m back on track. Thanks!

[AlvaroFitbit]

@LHop2018 @lhicks05 Welcome to the Community.

@LHop2018 Let me help you with your Fitbit Inspire being stuck and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

@lhicks05 happy to hear that the restart worked for you!

Keep me posted.

[QD1]

restarted my inspire HR and still not scrolling.

[AlvaroFitbit]

@QD1 It's great to see you in the Community! 

Thank you for troubleshooting your issue by restarting your tracker. I have also created a ticket for you. You will receive an email from our Support team.

Keep me posted.